Return and refund policy
At Butterlume, customer satisfaction is important to us. We want you to feel confident when shopping with us, and this policy explains the process for returns, exchanges, and refunds.
- Return Conditions
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following requirements:
The product must be in its original condition
Unused, unopened, and free from any signs of wear or damage
Returned with original packaging and included accessories
Include valid proof of purchase or order information
Returns that do not meet these conditions may not be accepted.
- Requesting a Return
To begin a return request, please contact our customer support team at:
Before sending any item back, please wait for return approval and instructions from our team.
If your return request is accepted:
We will provide the necessary return instructions
You will receive guidance on the next steps for sending your item back
Please note:
Items returned without prior authorization may not be processed.
If you have any questions about your return, please contact us before shipping your package.
- Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Our team will review the issue and work with you to provide an appropriate solution.
- Items Not Eligible for Return
For safety, hygiene, and product quality reasons, certain items may not be eligible for return, including:
Products that have been used or opened
Personal care and beauty items that cannot be resold
Customized or personalized products
Items damaged due to improper use
Gift cards and promotional items
Shipping fees are generally non-refundable unless the return is caused by an error on our part.
If you are unsure whether your purchase qualifies for a return, please contact our support team before submitting your request.
- Exchanges
If you would like to exchange an item, the recommended process is:
Return the original product following our return instructions
Once the return has been approved, place a new order for the desired item
This helps ensure you receive your replacement product as quickly as possible.
- Refund Process
After your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
If your refund is approved:
The refund will be issued to your original payment method
Processing may take up to 10 business days
Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
- Return Shipping Information
Please contact Butterlume before returning any products.
A return authorization or return instructions must be provided before sending your package.
Return Address:
The Great Company
1751 Colorado Blvd #366
Los Angeles, CA 90041
United States
Thank you for choosing Butterlume.
We appreciate your trust and are committed to providing a smooth shopping experience with reliable support from purchase to after-sales service.