Shipping Policy
At Butterlume, we believe a great shopping experience continues beyond selecting the right products. From order processing to delivery, we are committed to making every step simple, transparent, and reliable.
Our Shipping Approach
Butterlume is dedicated to providing thoughtfully selected beauty and lifestyle products designed for everyday needs.
To offer a wider selection and maintain efficient fulfillment, some orders may be shipped through trusted fulfillment partners and international distribution networks.
This approach allows us to:
Provide carefully selected products with competitive pricing
Maintain efficient inventory management and reduce unnecessary waste
Deliver quality products directly to customers with greater flexibility
We appreciate your understanding as we work to create a more convenient shopping experience.
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Order Processing & Shipping Fees
Every Butterlume order is prepared with attention and care.
Order Processing Time:
Please allow 2–5 business days for order verification, product preparation, quality inspection, and packaging before shipment.
During holidays, promotional events, or peak shopping periods, processing times may take slightly longer.
Shipping Fee:
Shipping costs are calculated based on your order details and delivery location. Any applicable shipping fees will be displayed during checkout before payment is completed.
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Estimated Delivery Times
Delivery times may vary depending on your location, shipping method, and local carrier conditions.
Region | Estimated Delivery Time
United States
8 – 15 Business Days
Canada / UK / Australia
10 – 18 Business Days
Other International Locations
15 – 25 Business Days
Please note that delivery estimates are provided as a reference and do not represent guaranteed arrival dates.
We appreciate your patience while your order makes its way to you.
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Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please keep in mind:
Tracking details may require 24–72 hours to update after shipment
Some packages may experience temporary delays in tracking updates while moving between carriers
Your order remains in transit even if tracking information has not updated immediately
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International Duties & Taxes
For international shipments, orders may be delivered under conditions where customs duties, import taxes, or related fees are determined by local authorities.
Customers are responsible for:
Any customs charges or import fees required by their destination country
Providing accurate shipping information to avoid delivery delays
Butterlume is not responsible for delays caused by customs inspections or local regulations.
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Address Changes & Order Cancellations
We begin preparing orders shortly after purchase to ensure efficient delivery.
If you need to update your shipping address or cancel your order, please contact us at:
within 12 hours of placing your order.
Once your order has entered the fulfillment process, we may not be able to make changes or cancel the shipment.
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Missing, Lost, or Damaged Packages
We want every customer to have a positive experience with Butterlume.
Damaged Items
If your order arrives damaged, please contact us within 72 hours of delivery and provide photos of the damaged item and packaging.
Our team will review your request and help arrange an appropriate solution.
Lost Packages
If your package is confirmed lost by the shipping carrier, please contact our support team.
We will work with you to investigate the issue and provide assistance whenever possible.
Thank you for choosing Butterlume.
We appreciate your trust and are committed to delivering a smooth and enjoyable shopping experience from our store to your home.